Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of CaseTrackr, operated by [Company Legal Name] (“CaseTrackr”, “we”, “us”, or “our”).

By accessing, registering for, or using CaseTrackr, you agree to these Terms. If you do not agree, you must not use the service.

1. About CaseTrackr

CaseTrackr is a digital case diary and office management tool for advocates, lawyers, law chambers, and small legal offices.

CaseTrackr helps users manage clients, cases, hearing dates, tasks, documents, fee records, chamber users, client follow-ups, WhatsApp-ready update messages, subscription records, and billing records.

CaseTrackr does not provide legal advice, legal research, legal opinions, court filing, eCourt synchronization, judgment search, or official court data verification.

2. Eligibility

You may use CaseTrackr only if you are legally capable of entering into a binding agreement, are an advocate, lawyer, law office, authorized chamber user, authorized representative of a legal practice, or otherwise authorized to use the service, provide accurate registration and billing information, and comply with these Terms and applicable law.

3. Account Registration

To use CaseTrackr, you must create an account. You agree to provide accurate information, keep login credentials confidential, use a secure password, notify us of unauthorized access, and ensure chamber users use the account responsibly.

You are responsible for all activity under your account and organization.

4. Organizations and Chamber Users

CaseTrackr supports organization or law chamber accounts. The organization owner/admin may add chamber users and assign roles such as advocate, clerk, accounts user, or viewer.

The organization owner/admin is responsible for deciding who gets access, assigning correct roles, removing users who no longer need access, ensuring chamber users comply with professional and confidentiality obligations, and all records entered by chamber users.

5. User Data and Responsibility

You retain responsibility for the client, case, hearing, document, fee, and other data you enter into CaseTrackr.

You represent that you have authority to enter and process such data, your use of CaseTrackr does not violate client confidentiality, professional obligations, or applicable law, uploaded documents and records are lawful and relevant to your practice, and you will not upload illegal, harmful, infringing, or unauthorized material.

6. No Legal Advice

CaseTrackr is a software tool only.

CaseTrackr does not provide legal advice, verify court records, replace official court websites or records, replace advocate judgment, guarantee case outcomes, file cases or documents in court, or provide legal research or legal opinions.

Any decisions made based on records stored in CaseTrackr are the responsibility of the advocate, law office, or authorized user.

7. Court Records and Hearing Dates

Users are responsible for verifying hearing dates, orders, case status, and court information from official sources.

CaseTrackr may help store and organize information, but it does not guarantee that any date, case status, or court record is complete, accurate, or current.

8. WhatsApp-Ready Messages

CaseTrackr may generate copy-ready messages or wa.me links for user convenience.

CaseTrackr does not send WhatsApp messages automatically unless a specific integration is introduced later. Users are responsible for reviewing all messages before sending them to clients or others.

9. Client Status Links

CaseTrackr may allow organizations to share limited case status information through secure client links.

The organization is responsible for enabling or disabling such links, deciding what information is visible, ensuring that shared information is appropriate, and protecting links from unauthorized sharing.

CaseTrackr is not responsible for disclosure caused by users sharing links with the wrong person.

10. Subscriptions and Payments

CaseTrackr may offer free, trial, manual, paid, or custom subscriptions. Subscription plans may include limits such as number of users, number of active cases, storage, features, and support level.

By purchasing a subscription, you agree to pay the applicable fees. Payments may be processed through third-party payment providers such as Cashfree. Payment provider terms may also apply.

11. Subscription Activation

For online payments, subscription activation may depend on successful payment confirmation from the payment provider.

CaseTrackr may verify payment status through server-side checks, payment gateway responses, and webhooks. A payment success screen or redirect alone may not be treated as final confirmation if the payment provider has not confirmed the transaction.

12. Renewals and Expiry

Subscriptions may be annual, monthly, manual, recurring, or custom depending on the plan.

If a subscription expires or payment fails, we may show reminders, restrict certain features, place the account in payment pending, expired, or past due status, allow limited grace-period access at our discretion, or suspend access after notice where appropriate.

13. Refunds

Refunds are governed by our Refund Policy. Please review the Refund Policy before purchasing a subscription.

14. Acceptable Use

You agree not to access another organization’s data without authorization, attempt to bypass security or role permissions, misuse client status links, upload malware or harmful files, reverse engineer, copy, or resell the platform, use the service for illegal activities, overload, disrupt, or attack the service, scrape, crawl, or extract data without permission, impersonate another person or organization, or use CaseTrackr to send spam or unauthorized communications.

15. Data Security

We take reasonable measures to protect user data, but no system is completely secure.

You are responsible for securing your login credentials, limiting chamber user access, using trusted devices, logging out from shared devices, maintaining accurate chamber user roles, and informing us of suspected unauthorized access.

16. Backups and Data Loss

We may maintain backups for operational continuity. However, users should not treat CaseTrackr as the only copy of critical legal records. Users are encouraged to maintain independent backups of important documents and records where appropriate.

We are not liable for loss caused by user deletion, incorrect entry, unauthorized chamber user action, device compromise, or third-party service failure, except as required by law.

17. Service Availability

We aim to keep CaseTrackr available and reliable. However, the service may be unavailable due to maintenance, updates, technical failures, hosting issues, payment provider downtime, internet/network issues, security incidents, or events beyond our control.

We do not guarantee uninterrupted or error-free service.

18. Third-Party Services

CaseTrackr may use third-party services for payment processing, email delivery, hosting, storage, analytics, error monitoring, and support tools.

We are not responsible for failures, delays, or actions of third-party providers beyond our reasonable control.

19. Intellectual Property

CaseTrackr, including its software, design, branding, content, workflows, and documentation, belongs to [Company Legal Name] or its licensors.

Users may not copy, reproduce, sell, license, modify, or create derivative works from CaseTrackr without written permission.

User-entered client, case, and organization data remains the responsibility of the user or subscribing organization.

20. Feedback

If you provide suggestions, ideas, or feedback, you allow us to use them to improve CaseTrackr without obligation to compensate you.

21. Suspension or Termination

We may suspend or terminate access if fees are unpaid, the account violates these Terms, security risk is detected, unlawful activity is suspected, required by law, or the service is misused.

Users may request account closure by contacting support. Certain billing, legal, backup, or audit records may be retained as required by law or legitimate business needs.

22. Limitation of Liability

To the maximum extent permitted by law, CaseTrackr and [Company Legal Name] will not be liable for missed hearing dates, incorrect user-entered data, legal or professional decisions made by users, client disputes, loss of profits, business interruption, loss of data caused by user error, indirect, incidental, special, or consequential damages, or third-party service failures.

CaseTrackr is a support tool and not a substitute for professional responsibility or official verification.

23. Disclaimer of Warranties

CaseTrackr is provided on an “as is” and “as available” basis.

We do not guarantee that the service will always be available, the service will be error-free, all defects will be corrected immediately, user-entered legal data is accurate, or the service will meet every user’s specific requirements.

24. Indemnity

You agree to indemnify and hold harmless CaseTrackr, [Company Legal Name], its owners, employees, and service providers from claims, losses, damages, liabilities, or expenses arising from your use of the service, data entered or uploaded by you or your chamber users, violation of these Terms, violation of law, breach of client confidentiality or professional obligations, or misuse of client status links or shared data.

25. Changes to the Service

We may modify, improve, add, or remove features from time to time. We may also change plans, limits, pricing, or feature availability with appropriate notice where required.

26. Changes to Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised “Last updated” date.

Continued use of CaseTrackr after changes means you accept the updated Terms.

27. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable law, courts at [City, State] shall have jurisdiction over disputes arising from these Terms or use of CaseTrackr.

28. Contact

For questions about these Terms, contact: