Refund Policy

This Refund Policy applies to subscriptions and payments made for CaseTrackr, operated by [Company Legal Name].

By purchasing a CaseTrackr subscription, you agree to this Refund Policy.

1. Product Nature

CaseTrackr is a subscription-based SaaS application for advocates, lawyers, law chambers, and small legal offices.

Subscription fees provide access to the software platform, features, storage limits, user limits, and support level included in the selected plan.

2. Free Trial or Demo

If a free trial, demo, or manually activated trial is provided, users are encouraged to evaluate the product before purchasing a paid subscription.

Once a paid subscription is activated, refunds are governed by this policy.

3. Subscription Plans

CaseTrackr may offer plans such as:

• Solo — ₹999/year
• Solo Plus — ₹2,499/year
• Chamber — ₹4,999/year
• Small Firm — ₹9,999/year
• Custom pricing

Plan names, pricing, and limits may change from time to time.

4. Refund Eligibility

Refunds may be considered only in the following situations:

a. Duplicate Payment

If the same subscription payment is charged more than once due to a technical or payment gateway issue.

b. Payment Deducted but Subscription Not Activated

If payment is successful but the subscription is not activated within a reasonable time, and the issue cannot be resolved by our support team.

c. Wrong Plan Charged Due to System Error

If the user is charged for a plan different from the selected plan because of a verified system error.

d. Other Exceptional Cases

At our discretion, we may consider refunds for genuine technical or billing issues.

5. Non-Refundable Cases

Refunds will generally not be provided for change of mind after purchase, non-usage of the subscription, partial usage of the subscription period, dissatisfaction due to features that were not advertised or promised, inability to use the service due to poor internet, device issues, or unsupported browsers, account suspension due to violation of terms, manual data entry mistakes by the user, failure to cancel before renewal where auto-renewal is enabled and properly disclosed, or custom onboarding, setup, migration, or support fees unless separately agreed.

6. Refund Request Window

Refund requests must be submitted within 7 days from the payment date.

Requests made after this period may be rejected unless required by applicable law or approved at our discretion.

7. How to Request a Refund

To request a refund, contact:

Email: [Support Email]
Phone: [Support Phone]

Please include registered email address, organization/chamber name, payment date, payment amount, transaction/reference ID, reason for refund request, and screenshot or payment proof if available.

8. Refund Review

We may review payment gateway status, subscription activation logs, account usage, duplicate transaction records, support history, and billing records.

We may ask for additional information before approving or rejecting a refund request.

9. Refund Processing Time

Approved refunds will be initiated through the original payment method where possible.

After we initiate the refund, the time taken for the amount to reflect in the customer’s bank account, card, UPI account, or wallet may depend on the payment provider, bank, payment network, risk checks, holidays, and settlement timelines.

10. Payment Gateway Charges

Payment gateway charges, bank charges, convenience fees, or taxes may be deducted from the refund amount where applicable and legally permitted.

11. Cancellation

Users may request cancellation of future subscription renewal where auto-renewal is enabled.

Cancellation does not automatically mean refund of the current subscription period unless the refund request qualifies under this policy.

12. Manual Subscriptions

For manually activated subscriptions, refunds will be handled case-by-case based on payment proof, activation date, and usage.

13. Custom Plans

Refunds for custom plans, onboarding, migration, or special support arrangements will be governed by the written agreement, invoice, or proposal issued for that customer.

14. Changes to this Refund Policy

We may update this Refund Policy from time to time. Updated versions will be posted on this page.

15. Contact

For refund-related questions, contact: